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Im really quite annoyed with the service of the cuemakers ES billards @ alibaba.com
i recently bought an extension from there where they sent it over to me from china.
the extension was broke so they said they would send me a new one free of charge. but then they are trying to charge me again for delievery, 50% of it to recieve a new one.
WHY can't they pay for it as it was their fault for the absolutely poor packaging.
its an aliminuim extension which was wrapped in 1 sheet of bubble wrap and a thin layer of cardboard.
or why cant the courier service pay as they are the ones that damaged it?
what do you guys make of this?
and any idea what i do next? ive emiled them saying its very un reasonable as i am not at fault, its either themselves or the courier service
Few pics of extension
http://i66.photobucket.com/albums/h2...1032010879.jpg
http://i66.photobucket.com/albums/h2...1032010877.jpg
http://i66.photobucket.com/albums/h2...1032010874.jpg
http://i66.photobucket.com/albums/h2...1032010881.jpg
i recently bought an extension from there where they sent it over to me from china.
the extension was broke so they said they would send me a new one free of charge. but then they are trying to charge me again for delievery, 50% of it to recieve a new one.
WHY can't they pay for it as it was their fault for the absolutely poor packaging.
its an aliminuim extension which was wrapped in 1 sheet of bubble wrap and a thin layer of cardboard.
or why cant the courier service pay as they are the ones that damaged it?
what do you guys make of this?
and any idea what i do next? ive emiled them saying its very un reasonable as i am not at fault, its either themselves or the courier service
Few pics of extension
http://i66.photobucket.com/albums/h2...1032010879.jpg
http://i66.photobucket.com/albums/h2...1032010877.jpg
http://i66.photobucket.com/albums/h2...1032010874.jpg
http://i66.photobucket.com/albums/h2...1032010881.jpg
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