Postage reimbursement from Trevor White

[Chrystal]

Hi all,

I have been trying to contact Trevor since August to get my postage reimbursement.

Story: I had my cue extended but the extensions does not fit due to wrong joint used ( I have sent an email to remind him to use the same joint because he made the same mistake last time ). Trevor admitted that it was his fault and replaced a new joint. He has personally agreed to reimburse me the shipping fees if it was his fault previously. But strange thing happened, he is just disappeared and never replies my emails after he said he will post the cue back to me.

I believe he has a very good reputation here, but simply this is not the case for me.

[ghost121]

I have not had any contact from my three or four emails either, over the same period or longer. I believe the same is true for others. In my previous contacts (I have two cues on order after sending a deposit) Trevor has been sometimes slowish to respond but always friendly and helpful. People do not change personality overnight so I think he must have his reasons. Maybe a family or personal crisis, these things do happen. If anyone knows of a relevant change in his circumstances it might be helpful to mention it here so we know to exercise a bit of patience.

[cueinhand]

Most of the cue makers in UK they takes so long to reply to email, from my experiences, Robin Cook who providing the excellent customer service, always respond to my email in the same day.

[jrc750]

Most of the cue makers in UK they takes so long to reply to email, from my experiences, Robin Cook who providing the excellent customer service, always respond to my email in the same day.

Maybe because of where you are?
I believe he no longer makes cues for UK

[cueinhand]

It’s a pity he’s not taking orders for the time being except HK and China, but I think it will be change soon as the economy hard landing from China

[piper74]

If anyone knows what happened to Trevor, please let all of us know.

I sent an email in August without a response.