Parcel 2 Go

[Triedandtested]

Has anyone had any problems with surcharges from Parcel2go before.

Anyway I’ve never had a problem sending a cue before it’s alwys between £11 and £12 without insurance. So I sent the cue at the start of the week, picked up and off it went to the seller.

It was a cue I sold and sent it in a case.

Today I’ve recieved an email from Parcel2go asking for an extra £42 surcharge saying my items measurements were 214cm in length that makes the case 85 inches 7ft 1 long, the width 72cm which is 2 1/2 ft wide and the height 18cm.

I’ve sent them an email hoping for a response but just thought I’d ask on here if anyone else has had the same before.

Cheers.

[andy 7671]

No, not with cues but fishing rods up to 7ft, always found them good, easy to contact and track. Now UPS,they were awful...

[jonny66]

Sounds like there's been a mix up at the depot and they've got someone else's parcel, which could be even worse.

[Triedandtested]

Bit of an update I’ve just checked the tracking and it says it was delivered to the seller this morning. Not sure what’s going on TBH.

[andy 7671]

Did the courier put his tracking sticker on when he collected it...?

[RogiBear]

Yes had loads of problems with parcel2go. The last time they claimed my snooker cue wade 2m long and weighed 7kg not the 1.5m and 1.2kg that i specified on the order. I had to go to the small claims court to get it back as they auto debited my account for the extra money

[jrc750]

I had a few problems early days with parcelhero telling me my measurements were wrong on several cues I sent abroad. I told them I always get it right and their machines must be faulty or they are trying to rip me off. I said I would spread the word never to use them if they pursued their absurd claims. Luckily their version of measurements were so far out that it was easy to ridicule them. They never charged me

[jrc750]

Bit of an update I’ve just checked the tracking and it says it was delivered to the seller this morning. Not sure what’s going on TBH.

Well they would still deliver it but will still be wanting their money, just tell them to do some research on how long a cue is, make sure you ridicule their version of measures and ask for an immediate confirmation that they will not pursue

[Triedandtested]

Well they would still deliver it but will still be wanting their money, just tell them to do some research on how long a cue is, make sure you ridicule their version of measures and ask for an immediate confirmation that they will not pursue

Cheers for the feedback everyone.

Yes I thought as much after reading Rogi’s comment where they took money from his bank.

These are the actual measurements that they say were recorded their end.

Length: 214cm
Width: 72cm
Height: 18cm
Weight*: 1.8kg
Len+Girth: 394cm

It’s an absolute joke.