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  • anish147
    replied
    I think a cue maker is obliged to pay for postage if the quality of wood or workmanship is not up to scratch.

    If you pay £400 for a cue and take good care of it, then I definitely wouldn't expect it to crack and it's poor form to expect you to fork out another £40-50 to enable him to rectify what shouldn't be there in the first instance.

    Clearly if you damage the cue then that's not his fault, but otherwise he should be forking out

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  • Staezione
    replied
    Had the same problem with a cue from this maker. Resend it 4 times. The 4th time there was so manny retouching done on the cue that it looked like half off the butt had varnish on. It was a bad experience. Stay far away from this cuemaker i would say. My 650 £ is however gone.

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  • the lone wolf
    replied
    Originally posted by grovsey View Post
    Jason has agreed kindly to cover the postage and repair.
    Not after slaggign jason of in anyway
    All is good in Kansas...
    There's no place like home.

    Leave a comment:


  • grovsey
    replied
    Originally posted by thai_son22 View Post
    i think it is reasonable for Jason to request you pay postage both ways. Whilst it would be a nice gesture for him to pay, he isn't obligated to and I don't think that is a lack of customer service on his part.

    i do understand your frustration especially if it cracked when you hadn't indeed dropped it or exposed it to heat but i mean, is he going to be looking at the cue for free? or will there be a charge for the service.
    Jason has agreed kindly to cover the postage and repair.
    Not after slaggign jason of in anyway

    Leave a comment:


  • thai_son22
    replied
    Originally posted by grovsey View Post
    Im gettign told its down to me either dropping or leaving agaisnt heat
    After paying over 400 and waiting 6 months to get made im sure im not goign to treat it like an argos cue .
    And he exprcts me to pay postage both ways not taking any of the hit ,i dont mind paying one way but common.what happend to customer service !!!
    i think it is reasonable for Jason to request you pay postage both ways. Whilst it would be a nice gesture for him to pay, he isn't obligated to and I don't think that is a lack of customer service on his part.

    i do understand your frustration especially if it cracked when you hadn't indeed dropped it or exposed it to heat but i mean, is he going to be looking at the cue for free? or will there be a charge for the service.

    Leave a comment:


  • grovsey
    replied
    Originally posted by billabong View Post
    It's happened to a few of mine, although Snakewood was involved on all occasions. More prone to that than Ebony I think.
    How was it repaired ? I dont wamt it just glued as obviously the crack is thete and shouldn't be

    Leave a comment:


  • grovsey
    replied
    Im gettign told its down to me either dropping or leaving agaisnt heat
    After paying over 400 and waiting 6 months to get made im sure im not goign to treat it like an argos cue .
    And he exprcts me to pay postage both ways not taking any of the hit ,i dont mind paying one way but common.what happend to customer service !!!

    Leave a comment:


  • billabong
    replied
    Originally posted by grovsey View Post
    Well got a reply of jason and i wasnt happy saying i have either dropped it of exposed to heat !!
    Now i read on here and people where saying that wood can crack even when it dried out as its a natural thing so even dried it can happen ect
    Not happy at all paying 409 plus for a cue and this happens
    Beem playing to a good standard for 35yrs and last cue was 20yrs old and no issues and never known it happen to other people cues
    So not a happy bunny at all
    It's happened to a few of mine, although Snakewood was involved on all occasions. More prone to that than Ebony I think.

    Leave a comment:


  • grovsey
    replied
    Well got a reply of jason and i wasnt happy saying i have either dropped it of exposed to heat !!
    Now i read on here and people where saying that wood can crack even when it dried out as its a natural thing so even dried it can happen ect
    Not happy at all paying 409 plus for a cue and this happens
    Beem playing to a good standard for 35yrs and last cue was 20yrs old and no issues and never known it happen to other people cues
    So not a happy bunny at all

    Leave a comment:


  • thai_son22
    replied
    Originally posted by grovsey View Post
    Hi
    Noticed tonight in my 8month old jason owen cue that a split about 1'' that is visible and no idea what is going on inside the wood .its in the ebony and what i wanted to know is will all the ebony have to be taken of to rectify this issue .[ATTACH]18728[/ATTACH]
    Best bet would be contact Jason and let him know the issue. He will advise you best

    Leave a comment:


  • grovsey
    started a topic Split in cue

    Split in cue

    Hi
    Noticed tonight in my 8month old jason owen cue that a split about 1'' that is visible and no idea what is going on inside the wood .its in the ebony and what i wanted to know is will all the ebony have to be taken of to rectify this issue .rsz_1rsz_20170419_215016.jpg
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