Split in cue

[anish147]

I think a cue maker is obliged to pay for postage if the quality of wood or workmanship is not up to scratch.

If you pay £400 for a cue and take good care of it, then I definitely wouldn't expect it to crack and it's poor form to expect you to fork out another £40-50 to enable him to rectify what shouldn't be there in the first instance.

Clearly if you damage the cue then that's not his fault, but otherwise he should be forking out

[Staezione]

Had the same problem with a cue from this maker. Resend it 4 times. The 4th time there was so manny retouching done on the cue that it looked like half off the butt had varnish on. It was a bad experience. Stay far away from this cuemaker i would say. My 650 £ is however gone.

[the lone wolf]

Jason has agreed kindly to cover the postage and repair.
Not after slaggign jason of in anyway

All is good in Kansas...
There's no place like home.

[grovsey]

i think it is reasonable for Jason to request you pay postage both ways. Whilst it would be a nice gesture for him to pay, he isn't obligated to and I don't think that is a lack of customer service on his part.

i do understand your frustration especially if it cracked when you hadn't indeed dropped it or exposed it to heat but i mean, is he going to be looking at the cue for free? or will there be a charge for the service.

Jason has agreed kindly to cover the postage and repair.
Not after slaggign jason of in anyway

[thai_son22]

Im gettign told its down to me either dropping or leaving agaisnt heat
After paying over 400 and waiting 6 months to get made im sure im not goign to treat it like an argos cue .
And he exprcts me to pay postage both ways not taking any of the hit ,i dont mind paying one way but common.what happend to customer service !!!

i think it is reasonable for Jason to request you pay postage both ways. Whilst it would be a nice gesture for him to pay, he isn't obligated to and I don't think that is a lack of customer service on his part.

i do understand your frustration especially if it cracked when you hadn't indeed dropped it or exposed it to heat but i mean, is he going to be looking at the cue for free? or will there be a charge for the service.

[grovsey]

It's happened to a few of mine, although Snakewood was involved on all occasions. More prone to that than Ebony I think.

How was it repaired ? I dont wamt it just glued as obviously the crack is thete and shouldn't be

[grovsey]

Im gettign told its down to me either dropping or leaving agaisnt heat
After paying over 400 and waiting 6 months to get made im sure im not goign to treat it like an argos cue .
And he exprcts me to pay postage both ways not taking any of the hit ,i dont mind paying one way but common.what happend to customer service !!!

[billabong]

Well got a reply of jason and i wasnt happy saying i have either dropped it of exposed to heat !!
Now i read on here and people where saying that wood can crack even when it dried out as its a natural thing so even dried it can happen ect
Not happy at all paying 409 plus for a cue and this happens
Beem playing to a good standard for 35yrs and last cue was 20yrs old and no issues and never known it happen to other people cues
So not a happy bunny at all

It's happened to a few of mine, although Snakewood was involved on all occasions. More prone to that than Ebony I think.

[grovsey]

Well got a reply of jason and i wasnt happy saying i have either dropped it of exposed to heat !!
Now i read on here and people where saying that wood can crack even when it dried out as its a natural thing so even dried it can happen ect
Not happy at all paying 409 plus for a cue and this happens
Beem playing to a good standard for 35yrs and last cue was 20yrs old and no issues and never known it happen to other people cues
So not a happy bunny at all

[thai_son22]

Hi
Noticed tonight in my 8month old jason owen cue that a split about 1'' that is visible and no idea what is going on inside the wood .its in the ebony and what i wanted to know is will all the ebony have to be taken of to rectify this issue .[ATTACH]18728[/ATTACH]

Best bet would be contact Jason and let him know the issue. He will advise you best

[grovsey]

Hi
Noticed tonight in my 8month old jason owen cue that a split about 1'' that is visible and no idea what is going on inside the wood .its in the ebony and what i wanted to know is will all the ebony have to be taken of to rectify this issue .rsz_1rsz_20170419_215016.jpg